What is Video Therapy?


Owl’s Video Therapy feature allows clinics to connect with their clients seamlessly for their sessions in a secure online setting. The Video Therapy feature has been built fully in-house and does not rely on any third party integrations or connections, ensuring total privacy and security for all users. Clinics can schedule a video appointment for their clients, which the client can access via the Client Portal at their scheduled appointment time. All session attendees then need to be admitted to the session by the clinical host before they are able to participate, which again reinforces security and compliance by ensuring that the clinic has privacy for the session and control over who is permitted to join.

Please note: only accounts on Premium or Plus plans will have access to the Video Therapy feature.

Requirements & Compatibility

  • To use Owl’s Video Therapy feature, you must have a Lite Plus, Premium, or Group Plus plan. This feature is not offered on Lite or Standard solo plans, or on Standard Group plans.
  • Video sessions can be hosted and attended on a variety of devices, including desktop computers, laptops, tablets, and a variety of mobile smartphones.
  • All participants must have access to wifi or cellular data on the device they wish to use for their sessions.
  • It is recommended that all participants use devices with up to date operating systems and browsers for the best possible experience. It is important to know that if the operating system or browser on your device is out of date or no longer supported (e.g. Windows XP with Internet Explorer 7), it will not be compatible for video sessions.
  • Apple does not permit webcam access when using Google Chrome on Apple devices. If you’re trying to use Google Chrome on your iPhone, the webcam function will not work. All users with Apple mobile devices are advised to use Safari as their browser for video sessions.

Supported Browsers:

  • Google Chrome versions 55+
  • Google Chromium versions 55+
  • Mozilla Firefox versions 60+
  • Microsoft Edge versions 11+
  • Safari versions 11+