Hardware and software requirements for Telehealth Video
Before using Owl Telehealth Video, make sure that you and your client meet the following minimum hardware and software requirements for the best experience.
Required Hardware Peripherals/Accessories
When using Owl Telehealth Video, ensure that you and your clients have the necessary hardware components. This includes a device for audio output, such as speakers or headphones, a microphone if anyone will be engaging in voice chat, and a working camera or webcam to facilitate video communication.
- Audio (Speakers/Headphones)
- Microphone (optional)
- Camera (optional)
Supported Operating Systems
- Windows 10
- Windows 11
- macOS 11+
- Android OS 8+ (+OpenGL ES for screen sharing and Google Services and Account for Messaging)
- iOS 14+
- Ubuntu 16.0.4
- ChromeOS 78+
Desktop Browsers
- Firefox 75+
- Chrome 78+
- Chromium-based Edge 79+
- Chromium-based Electron 7+ (w/Chrome 78+)
- Opera 66+
- Safari 15+
Mobile Browsers
- Firefox 10+
- Chrome 78+
- Safari 15+
- Samsung 12+
System Requirements for Desktop and Laptop Computers
CPU/Processor
At least a Dual core 2Ghz+ processor or higher.
Memory
At least 8GB+ of RAM or higher.
Note: Kindle Fire explicitly not supported.
Network Requirements
Audio
- 1:1 calls: 54 kbps up and down
- Larger calls: no more than 32 kbps extra down for 50 callers
Video
- 1:1 calls: 650 kbps up and down
- HD mode: 1400 kbps up and down
- 3–4 people: 450 kbps up and 400 kbps down
- 5–16 people: 184 kbps up and 134 kbps down
- Up and down bandwidth adapts lower based on network conditions
Screen Sharing
- 2 mbps up (when presenting) and down (when viewing) for high quality. This adapts as low as 320 kbps based on network conditions.
- Remote control: 800 kbps fixed rate required.
Note: The ability to share screen is not supported on mobile devices.