Owl Practice’s Secure Messaging tool provides clinics with a secure, PHI-compliant method of two-way communication within the application. Secure Messaging can be used to have chat style communication with clients, or internally to have chat style communication with colleagues and staff members.
It is important to keep in mind that the intention of this feature is not to be a total email replacement. Clinics and clients can continue to use their existing email services to send communications to one another; Owl Practice is simply providing an additional, more secure, means of communication.
Secure Messaging can be enabled for the practice or disabled should the practice decide not to use it. Only clinics that have Owl’s Client Portal for Online Booking and Intake & Consent Forms are able to use Secure Messaging with their clients. If the practice has not yet upgraded to the Client Portal, the practice will only be able to use Secure Messaging internally with staff.